Website use & content
Anahata Global Pty Ltd, trading as ISHKA handcrafts, owns and operates this website. We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes. Our website is intended to provide general information about our goods and services, including making purchases via our website. While we do our best to supply accurate information on this site, errors and omissions may occur. We do not accept any liability to you or any third parties for any loss or damage which may directly or indirectly result from your use of the website or your access to, or inability to access, the website. This includes viruses alleged to have been obtained from the website and your reliance on any advice, opinion, information, representation or omission (whether negligent or otherwise) contained on the website. By using the website, you agree that you are using the website at your own risk and that you are solely responsible for the actions you take in reliance on the content displayed on, or accessed through, the website.
While we do our best, we cannot guarantee that images on our website exactly represent actual products or their packaging. In particular, the colours shown on the website may not exactly represent the colours of our products because the colours you see on the website depend on the colour reproduction on your computer or mobile device. Many of our items manufactured using recycled materials may also differ slightly from images shown. Information on this website is subject to change without notice.
All images, trademarks, logos, text, graphics and other content appearing on this website are the property of their respective owners and are protected by copyright, trade mark and other intellectual property laws. The use of any of ISHKA’s trademarks is strictly prohibited unless we provide prior written consent.
The inclusion of any hyperlinks to third party websites does not imply ISHKA’s endorsement or approval of such third parties, their websites or their businesses or other activities.
Unless otherwise indicated, copyright in the information on this website is owned by or licensed to ISHKA. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or where specifically authorized by law or in writing by ISHKA.
Karma Club loyalty program
By signing up to ISHKA’s Karma Club you agree to receive communications from ISHKA. You can opt-out of these communications at any time via a link at the bottom of your emails. One account valid per person. Full details and further terms & conditions are available here.
Privacy Policy
Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.
Terms of sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays for which we will not be responsible. Please note that all online-exclusive items will take up to 6 weeks for dispatch due to being shipped directly from our overseas supplier partners.
In order to contract with ISHKA you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. ISHKA retains the right to refuse any request made by you.
Whilst we will endeavour to update stock levels, your item may be sold out and we will issue a refund if your order cannot be fulfilled.
Change of mind returns
If you are not happy with your purchase you may use our returns portal to submit your return. Please not that change of mind returns must be done within 14 days or receiving your item and postage is payable by the customer.
You may also return an item in store to avoid postage costs.
Cancellation of online orders
Once an order is placed, unfortunately amendments or cancellations are not possible. All online orders can be returned within 14 days of receiving your order if you change your mind.
Item availability
Many items found on our online website will not be available at all ISHKA stores. Items marked as 'online exclusive' are sold exclusively through our online website.
Due to the rarity of some of our items, stock availability varies from store to store. Call your local store or check item availability on the product pages of our website.
Due to the large scale of some of our furniture items, delivery and fulfillment of these orders will be dependent on the availability of the stock within an appropriate distance of the delivery address.
It may sometimes not be discovered that items are not able to be fulfilled until after payment has been processed and dispatch has been attempted. In such cases, you will be notified and promptly refunded. Allow 3-5 business days for refunds to appear into your account.
Pricing and availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
Clearance
Clearance items are final and cannot be exchanged or refunded if you change your mind. Regular retail prices of clearance items can be found written in the description of the product's page.
Gift vouchers
All Gift Vouchers purchased online are not able to be used on freight and postage costs.
Gift vouchers are valid for 3 years from the date of purchase.
Discount codes
Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this Website.
Discount codes cannot be used in conjunction with other discount codes. The conditions of use relating to any discount code will be specified at the time of issue.
Payment
All orders are in Australian Dollars (AUD). New Zealand customers may select NZD currency using the drop down menu on the website. You must pay for your products purchased on this website at the time of placing an order.
We accept all major credit cards including MasterCard and Visa. We offer buy now, pay later services including ZipPay, AfterPay, Humm & Klarna.
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
Warranty
In compliance with Australian Consumer Law, Ishka warrants that all goods:
- are of acceptable quality
- match the description, sample or demonstration model
- are fit for their disclosed purpose
- come with clear title, unless otherwise stated
- does not have undisclosed securities
- come with a right to undisturbed possession
- will have spare parts and repairs available for a reasonable amount of time after purchase
- with express warranties, will have those warranties honored
We further warrant that our services will be:
- provided with due care and skill
- fit for any disclosed purpose
- completed within a reasonable time
Contract
When you place an order, you will receive a confirmation email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.
Ownership
Unless otherwise indicated, ISHKA owns all copyright of the material on the Website. All registered or unregistered trademarks used on the Website are the property of their respective owners.
All copyright, data, text, software, images, graphics, trademarks, logos, interfaces, photographs, and other intellectual property (Content) on the Website is owned, controlled by, or licensed to ISHKA. Except for viewing the content for your own personal non-commercial use, ISHKA does not grant you any rights to use the Website or content for any other purpose unless it expressly consents in writing.
Prohibitions
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Third Party Websites
The Website contains links to other websites controlled by third parties (Third Party Websites). ISHKA is not responsible for any content on Third Party Websites nor does it endorse or approve such websites. If you choose to visit these Third Party Websites you do so at your own risk and should make your own enquiries before relying on any content contained on such Third Party Websites.
ISHKA makes no representations about the quality or accuracy of material available on Third Party Websites, or that such material does not infringe the intellectual property rights of a third party.
Cookies
Cookies may be used in some areas of our Website. A cookie is a small file placed on a user’s hard drive which tracks website navigation. For example, a cookie can be used to store registration information so that a user does not need to re-enter it on subsequent visits. If you are concerned about cookies, most browsers have an option which permits users to refuse a cookie. A user can refuse a cookie and still fully navigate our website. In order to collect statistics, we may anonymously log information, and identify categories of users by items such as domains and browser types.
Information and services at the site
ISHKA updates the Website regularly, however, ISHKA makes no representation as to the accuracy, currency or completeness of any information or services at the Website. All information and services are provided on the basis that you undertake the responsibility for assessing at your own risk.
All information and services at the Website are provided on an “as is” basis. To the fullest extent permitted by the applicable law, ISHKA excludes all terms, conditions and representations express or implied.
Indemnity
ISHKA is not liable for any damages whatsoever including any special indirect or consequential damages resulting from loss of use of data or profits, whether in an action in contract, negligence or other torts, arising out of or in connection with access to this Site or the information contained in it. ISHKA does not warrant that the Website will be uninterrupted or error-free.
You should seek independent advice before acting on any material or information contained in this Website of any link to a third party website and you must not provide any warranties to third parties in relation to the contents or performance of the Website.
Termination of use
You may stop using the Website at any time for any reason. ISHKA reserves the right in its absolute discretion to suspend or terminate at any time the access to the Website of any user without notice for any reason, including but not limited to a breach of these terms. The suspension or termination shall not affect either party’s rights or liabilities.
ISHKA may disclose any information we may have about a user in relation to an investigation or allegation that your use of the Website is in breach of these Terms, or is in breach of law or other regulation. ISHKA reserves its right to identify or bring legal action against any person who is breaching these terms, including obtaining injunctive relief.
Security
When using websites, the internet or third party networks or facilities, you are using networks, facilities and services that are beyond the control of ISHKA. You assume all risk and liability of your use of the Website, the internet, or any such third party networks, including access to the website via such media. ISHKA recommends users review each website’s privacy statement before disclosing any personally identifiable information.
Outages
ISHKA reserves the right to cease, interrupt or withdraw your access to the Website for any reason, including without limitation, for upgrades and maintenance of the site.
Severability
If any provision of these terms is found to be invalid or unenforceable by a court of law, it may be severed and will not affect the remainder of the agreement, which will continue in full force and effect and these terms will be deemed amended to replace, to the extent legally permitted, the rights and obligations contained in the invalid, illegal, or unenforceable provision. The invalidity, illegality, or unenforceability of any provision of these terms will not constitute failure of consideration.
Governing Law
These terms are governed by the Laws of Victoria in Australia, and any dispute in relation to these terms or your access or use of the website will be the exclusive jurisdiction of the Courts of Victoria.
You are responsible for compliance with all laws and regulations applicable to your location.
Miscellaneous
If any of these terms are unenforceable or held to be invalid, the offending provision/s will be removed from these terms and the amended terms will remain in force.
Any failure by ISHKA to act or enforce these Terms immediately will not be considered a waiver of ISHKA’s right to take any such action.
Complaints
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please contact us at online@ishka.com.au if you have any complaints or comments.
Purchases prior to 12th of August 2023
Anahata Global Pty Ltd (AG) took over ownership and trading of the Ishka business on Saturday 12th August, 2023.
AG accepts no liability for transactions prior to its takeover on 12th August however:
- AG will dispatch all outstanding orders as of 12th August 2023 and/or issue gift vouchers (store credits) for items that cannot be fulfilled.
- Until 30th December 2023, AG will honour all gift vouchers (store credits) previously issued (prior to 12 August, 2023). After 30th December 2023,
- AG will no longer assume responsibility for gift vouchers issued prior to 12/8/23.
For orders prior to 12th August, AG will not:
- Pay any cash refunds
- Allow any chargebacks
Enquiries to the previous owner(s) can be sent to: info@ajnatrading.com.au