For all order enquiries please contact our online team 11am - 4pm AEST Monday to Friday (excluding public holidays).
Please provide the following information, if applicable:
- Full name
- Date of order
- Sales order reference number
- Brief description of your enquiry
Orders are processed Monday - Friday in order of when they are received. Orders placed after 12pm will not be received into our warehouse until the next business day.
We endeavour to process all orders before 5 business days. However, during busy periods this can take up to 10 business days. We make every effort to dispatch your order as quickly as possible and thank you for your patience.
Delivery time will vary depending on your location.
Unfortunately, we do not offer in store pickups on any online orders.
Please note: all Silver Jewellery items will be sent separately to your other items in your order.
In circumstances where multiple Products are purchased using a voucher, and one or more Products are returned, the discount is applied on a pro rata basis to each Product for the purpose of establishing refund values.