Click & Collect

Shop online and collect in-store,  free of charge!

Click & Collect is a free service that allows you to shop online and collect your order from any ISHKA stores. 

You can check the trading hours of your local ISHKA store here. 

Will I be contacted when my order is ready?

Yes! We will send you a confirmation email within 4-5 business days to let you know your order is ready to be collected from your nominated store. 

What do I need to bring to collect my order?

Please bring a copy of your Click & Collect confirmation email (printed or on mobile).
Please bring a valid photo ID (passport, driver's license or keypass) matching the authorised person's details as listed on the confirmation email.
Photo ID will be required in order to sign for and collect the parcel.

What if the products I ordered aren’t available?

Click & Collect orders are subject to stock availability, but we will do our best to fill your order! If there is a shortage of stock however, we will contact you to issue a refund or let you know if we can source it from another location. 
Refunds can take between 3-5 business days to process. 

How much time do I have to collect my order?

Click & Collect orders will be held for 14 days after a confirmation email is sent to you.

Can I return my items if they are not suitable?

If you need to return all or part of your order, you can do so at any ISHKA store. Visit our “Refunds & Returns" for more information.

What if my product is not availble at my local store?

Click and Collect is due to availability and we cannot transfer orders to other stores. 

Note* If you have purchased with your AfterPay account, it can take up to 24 hours for your refund to appear.
*Click and Collect is subject to availability.